FAQ's

Welcome to our FAQ page! Here, you'll find answers to common questions about Hessian Vending's products and services.

From machine options and rental details to shipping policies and support services, we've got you covered. Whether you need information on payment methods, custom solutions, or technical support, you'll find it all here.

1. What types of machines do you offer?

We offer espresso machines, bean-to-cup machines, slush drink machines, ice cream machines, and various vending machines.

 

2. Can I rent or lease equipment from Hessian Vending?

Yes, we offer options to buy, lease, or rent our equipment.

 

3. What is the shipping policy?

Most products are shipped using a next working day courier service, here you can find details of our shipping policy.

 

4. What is your return policy?

If you are not satisfied with our products, please call us for return assistance.

5. Do you offer maintenance and support for the equipment?

Yes, all equipment comes with on-site warranty and support.

6. What payment methods do you accept?

We accept Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

7. Where are you located?

Our address is Latchmore Bank, Little Hallingbury, Hertfordshire, CM22 7PH.

8. How can I contact you?

You can call us at 01279 261850 or reach out via email and social media.

9. Do you provide vending supplies and ingredients?

Yes, we supply a wide range of vending ingredients and supplies.

10. Can you customise vending solutions for my business?

Yes, we offer tailored vending solutions to meet your specific needs.

11. What brands do you carry for coffee machines?

We carry a variety of reputable brands known for quality coffee machines.

12. Do you offer eco-friendly vending options?

Yes, we are committed to providing eco-friendly vending solutions.

13. How do I request a quote for vending services?

You can request a quote directly on our website or by contacting us.

14. What areas do you service?

We service most regions around Essex, Hertfordshire, Cambridgeshire, Suffolk, Norfolk and can provide nationwide delivery.

15. Do you offer technical support for machine setup?

Yes, we provide technical support for the setup and maintenance of machines.

16. Are there options for short-term equipment rental?

Yes, if we have the equipment available at the time we offer short-term rental options for events and temporary needs.

17. How can I track my order?

You will receive tracking information once your order is shipped.

18. Do you offer financing options?

Yes, leasing options are available for our equipment and services.

19. What are your office hours?

Our office hours are Monday through to Friday 09:00 to 17:00 and we are available to assist during those times.

20. How can I stay updated on new products and promotions?

You can subscribe to our newsletter and follow us on social media for updates.